Delivery and returns

At my-stencils.com, we take pride in delivering our quality stencils around the world. Our unique products are carefully packaged and shipped to meet your creative needs wherever you are.

Delivery destinations

We offer international delivery. No matter where you are, your favourite stencils can reach you.

Delivery times

  • Europe : 3 to 5 working days
  • United States: 5 to 7 working days
  • Other countries (such as Australia) : up to 3 weeks

Delivery options

  • Europe : Standard delivery
  • United States: Express delivery
  • Rest of the world: Standard or express delivery

Calculation of Delivery Charges

Charges are calculated according to the size of your order. Our stencils are sent rolled in cardboard tubes, then placed in secure packaging. The size of the stencils determines the size of the parcel, thus influencing the price of delivery.

Order tracking

Track your order easily by visiting our tracking page.

Free delivery

  • Europe : Free for orders over €99
  • Rest of the world : Free for orders over €149

Customs duties and taxes

For deliveries outside the European Union, customs duties or local taxes may apply. These additional costs, which are not included in our prices, are at the customer's expense. We invite you to consult local regulations for more information. Mes-Pochoirs.com is not responsible for these costs.

Return Policy

We accept returns of unused stencils within 30 days. You will receive a full refund, including postage. Please note that return postage will not be refunded.

Refusal of parcel

If the parcel is refused on delivery, the customer will be reimbursed the amount of the order, minus shipping and return costs. This measure is intended to cover the logistical costs incurred by Mes-Pochoirs.com for the dispatch and return of the parcel. The refund will be made within 14 days of receipt of the refused parcel, after verification of its integrity.

Restrictions and Special Conditions

Please be aware that the dimensions of your order may affect the delivery options available. We strive to provide you with the best possible options, ensuring the safety and integrity of your stencils.

See our General Terms and Conditions of Sale for more details.

To ensure the best possible experience and avoid any ambiguity, we invite you to consult our Terms of Use. You will find detailed information on our delivery and returns policies, as well as on the specific conditions applicable to your purchases at Mes-Pochoirs.com. Please take a moment to read them to ensure you fully understand your rights and obligations as a customer.